Legal

Privacy policy - Menkrav  

Information collection  

Personal information collected  

When you visit the Menkrav site, we may collect the following types of information:  

  • Name  
  • E-mail address  
  • Address  
  • Phone number  
  • Payment information  

Automatic information collection  

We use cookies and other tracking technologies to automatically collect information about your use of the Site, such as your IP address, browser type, pages visited and time spent on the Site.  

Use of information  

We use the information collected for various purposes, including to:  

  • Order processing and payments  
  • Customizing the user experience  
  • Sending promotional information  
  • Improving our products and services  

Information sharing  

We do not sell, trade or rent your personal information to third parties without your consent, except as necessary to provide our services (for example, payment processing).  

Security  

Menkrav takes steps to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure. We cannot therefore guarantee absolute security.  

Choice and control of your information  

You have the right to request access to, correct or delete your personal information. You can also choose not to receive our marketing communications.  

Cookies  

Cookies are used to improve the browsing experience. You can configure your browser to refuse cookies, but some features of the site may not work properly.  

Privacy Policy Changes  

Menkrav reserves the right to update this privacy policy at any time. Changes will be posted on this page.  

Contact us  

If you have any questions regarding our privacy policy, please contact us at: [contact email address].  

General Conditions of Sale (CGV) - Menkrav  

  1. Scope

These General Conditions of Sale (CGV) apply to all transactions carried out on the Menkrav website between the customer and Menkrav.  

  1. Orders and Payments

2.1 Placing orders  

By placing an order on Menkrav, the customer declares to have read and accepted these General Terms and Conditions.  

2.2 Price  

Product prices are indicated in [currency] and include all applicable taxes. Menkrav reserves the right to modify prices at any time, but the prices in effect at the time of the order will be applied.  

2.3 Payment  

Payments are made online when ordering. Menkrav accepts the following payment methods: [list of payment methods].  

  1. Delivery

3.1 Delivery costs  

Delivery costs are indicated during the ordering process. They depend on the destination and the weight of the order.  

3.2 Delivery times  

Delivery times vary depending on destination. Menkrav strives to meet these deadlines, but cannot guarantee deliveries without interruption.  

  1. Returns and Refunds

4.1 Return policy  

Customers may return products within [number] days of receipt for a refund or exchange, subject to certain conditions detailed in our Return Policy.  

4.2 Refunds  

Refunds are issued to the original payment method within [number] days of receipt of the returned items.  

  1. Intellectual property

The content of the Menkrav site, including images, texts, and logos, is protected by intellectual property laws and cannot be used without written authorization.  

  1. Responsibility

Menkrav cannot be held responsible for delivery delays, losses or damages caused by events beyond its control.  

  1. Changes to the General Terms and Conditions

Menkrav reserves the right to modify the T&Cs at any time. Changes will be posted on the Site and will be effective upon posting.  

  1. Contact

For any questions regarding the General Terms and Conditions, please contact us at [contact email address].  

Refund Policy - Menkrav  

At Menkrav, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, our refund policy is designed to provide you with a fair solution.  

  1. Reimbursement Eligibility Conditions
  • Refunds are available for items returned in accordance with our Return Policy.  
  • Items must be in original condition, unworn, unwashed and with all tags attached.  
  • Items must be returned in their original packaging.  
  1. Refund request
  • Contact our customer service at [contact email address] to obtain a Return Authorization (RA) number.  
  • Pack items carefully in the original packaging with the RA number clearly marked on the outside of the package.  
  • Ship the package to the address provided with the RA number.  
  1. Refund Processing

Once we receive and inspect the returned items, we will issue a refund within [number] business days. The refund will be made to the original payment method.  

  1. Partial Refunds

Partial refunds may be applied in the case of items returned damaged, showing obvious signs of use or incomplete.  

  1. Return fees

Return costs are generally the responsibility of the customer, except in the event of an error on our part or receipt of defective items.  

  1. Customer service

For any questions regarding refunds, please do not hesitate to contact our customer service at [contact email address].  

At Menkrav, we strive to make the refund process as transparent and hassle-free as possible, in keeping with our commitments to our customers.  

Return Policy - Menkrav  

At Menkrav, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your purchase, we are here to help.  

  1. Return Period

You have a period of [number] days from receipt of your order to initiate a return.  

  1. Return Conditions
  • Items must be in original condition, unworn, unwashed and with all tags attached.  
  • Items must be returned in their original packaging.  
  1. Return Procedure
  • Contact our customer service at [contact email address] to obtain a Return Authorization (RA) number.  
  • Pack items carefully in the original packaging with the RA number clearly marked on the outside of the package.  
  • Ship the package to the address provided with the RA number.  
  1. Refund

Once we receive and inspect the returned items, we will issue a refund within [number] business days. The refund will be made to the original payment method.  

  1. Return fees

Return costs are the responsibility of the customer, except in the event of an error on our part or receipt of defective items.  

  1. Non-Returnable Items

Some items are not eligible for return, including sale items, personalized items, and items with obvious signs of use.  

  1. Trades

To exchange an item, please follow the returns procedure above and place a new order for the desired item.  

  1. Customer service

For any questions regarding returns, please do not hesitate to contact our customer service at [contact email address].  

At Menkrav, we are committed to ensuring that your shopping experience is hassle-free and enjoyable. Thank you for being part of the Menkrav community.  

Terms of Use - Menkrav  

Welcome to the Menkrav website. By using this site, you agree to comply with the terms of use set forth below. Please read them carefully before browsing or placing an order on our site.  

  1. Acceptance of Conditions

By accessing or using the Menkrav site, you automatically and unreservedly accept these conditions of use. If you do not agree to these terms, please refrain from using our site.  

  1. Use of the Site

You agree to use this site only for lawful purposes and in accordance with these terms of use. You may not use the Site in any way that could cause damage to Menkrav or third parties.  

  1. Customer account

If you create an account on Menkrav, you are responsible for maintaining the confidentiality of your account and credentials. You also accept responsibility for all activities that occur under your account.  

  1. Intellectual property

The content of the Site, including images, text, logos and other materials, is the intellectual property of Menkrav and is protected by copyright laws. You may not reproduce, distribute, display or sell any material from the Site without written permission.  

  1. Precise Information

You warrant that all information you provide to Menkrav, including when creating your account, is accurate, complete and up-to-date. You agree to update your information if it changes.  

  1. External links

Menkrav may contain links to third-party websites. These links are provided for informational purposes only. Menkrav is not responsible for the content or privacy policies of these sites.  

  1. Modification of the Conditions

Menkrav reserves the right to modify these conditions of use at any time. Changes will be posted on the Site, and your continued use of the Site after such changes constitutes your acceptance of the modified terms.  

  1. Responsibility

Menkrav strives to provide accurate and up-to-date information. However, we cannot guarantee the accuracy, completeness or reliability of this information. You use the site at your own risk.  

  1. Contact

If you have any questions regarding the Terms of Use, please contact us at [contact email address].  

Thank you for being part of the Menkrav community. We hope that your experience on our site will be pleasant and rewarding.  

Shipping Policy - Menkrav  

At Menkrav, we are committed to providing a smooth and efficient shipping experience for our customers. Please read our shipping policy carefully to understand how we process your orders.  

  1. Order processing

We aim to process all orders within [number] business days of receiving payment. Orders placed on weekends or holidays will be processed the next business day.  

  1. Shipping Options

We offer several shipping options, including standard shipping and express shipping. Specific details, including pricing and lead times, will be provided during the ordering process.  

  1. Delivery Areas

We deliver our products to [list of geographic areas]. Please note that additional delivery charges may apply to orders shipped outside of [standard delivery area].  

  1. Order tracking

Once your order has been shipped, you will receive a confirmation email with tracking details. You will be able to follow the progress of your package until its delivery.  

  1. Possible Delays

Although we endeavor to meet advertised delivery times, delays may occur due to circumstances beyond our control, such as logistical issues, severe weather conditions or customs delays.  

  1. Partial delivery

In some cases, your order may be delivered in several packages. You will receive separate tracking information for each package.  

  1. Delivery Issues

If you have any problems with the delivery of your order, please contact us at [contact email address] so that we can resolve the situation as soon as possible.  

  1. Delivery address

It is the customer's responsibility to provide a correct delivery address when ordering. Menkrav cannot be held responsible for packages lost due to incorrect shipping information.  

  1. Customer service

If you have any questions regarding shipping, please feel free to contact our customer service at [contact email address].  

At Menkrav, we value your shopping experience, and our team is here to assist you every step of the shipping process.