Customer service
FAQ - Menkrav Customer Service
1. How can I contact Menkrav customer service?
We are here to help you ! You can contact us by sending an email to menkrav @menkrav.com or using the contact form on our website. Our dedicated team will be happy to answer all your questions and concerns.
2. What are the opening hours of Menkrav customer service?
We understand that your customer service needs may arise at any time. That's why our dedicated team is available 24/7 to answer your questions, resolve your issues, and assist you with your purchases.
3. How can I choose the right size for my clothes?
We understand that choosing the right size is essential to your satisfaction. Check out our size guide on our website to help you find the perfect size for your Menkrav clothing.
4. What should I do if I receive an item that does not match my order?
We strive to prepare and ship your orders with the utmost care, but sometimes errors may occur. If you receive an item that does not match your order, please contact us immediately. We will do our best to correct the situation as quickly as possible.
5. How can I return an item if necessary?
Your satisfaction is our top priority. If you are not completely satisfied with your purchase, you may return your item to us within 30 days of receipt for a refund or exchange, subject to certain conditions. See our returns policy on our website for more details.
6. What payment methods are accepted on Menkrav?
To facilitate your purchases, Menkrav accepts payments by PayPal as well as by credit card (Visa, MasterCard, American Express). You can therefore choose the option that suits you best and make your purchases in complete security and simplicity.
7. How can I get information about new products and promotions at Menkrav?
Stay up to date with the latest promotions and special offers by following us on our social networks. There you'll find exclusive announcements on new products, flash sales and much more.
8. Can I get help choosing the right clothes for me?
Of course ! Our customer service team is made up of passionate experts who will be happy to guide you in choosing the clothing that matches your style and needs. Do not hesitate to contact us for personalized advice.
9. How can I track my order once placed?
As soon as your order is shipped, you will receive a confirmation email with a tracking number. You will be able to follow your package at each stage of its journey to your home.
10. What should I do if I have other questions or concerns?
Your satisfaction is our top priority. If you have any further questions or concerns, please do not hesitate to contact us. Our customer service team is here to help you at any time.
